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Contact details of the Provider:
Les Fées du Lac campsite, S.A.S. Les Fées du Laouzas, RCS: 837 698 315 Castres
Carlebou, 81320 Nages
Such. : 05 67 29 03 07
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare “tourism” pitches.
ACCOMMODATION: Tent, caravan, rentals, rooms, mobile leisure residence and light leisure accommodation.
ARTICLE 1 – SCOPE
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Les Fées du lac campsite, operated by S.A.S. Les Fées du Laouzas (‘the Service Provider’), to non-professional customers (“The Customers” or “the Customer”), on its website www.lesfeesdulac.com, https://bookingpremium.secureholiday.net/fr/15606/ or by telephone, post or electronic mail (emails ), or in a place where the Service Provider markets the Services. They do not apply to rentals of pitches intended for the reception of mobile leisure residences (mobile homes) which are the subject of a “leisure” contract.
The main characteristics of the Services are presented on the website www.lesfeesdulac.com www.lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ or in written form – paper or electronic – in the event of a reservation by a means other than a remote control.
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other Services marketing channels.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date the Customer places the Order.
Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential to the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and by justifying his identity, to S.A.S. Les Fées du LaouzasCarlebou, 81320 Nages
The Customer declares to have read these General Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before the implementation of the online Order procedure, as well as the general conditions of use of the website www. .lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ , or, in the case of off-line booking, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects on the site or informs on any document sent by the Service Provider of the services he wishes to order, according to the following methods:
– Complete and send us the rental contract (“paper” or pdf), complete the fields requested for an online order on our site (www.lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ ) or validate a quote
– Pay your 30% deposit to validate your reservation and therefore accept the GCS
– In the case of accommodation, send us the balance of the reservation 30 days before the start of the stay.
It is the Client’s responsibility to verify the accuracy of the Order and immediately report any errors to the Service Provider. The Order will only be considered final after the Service Provider has sent confirmation of acceptance of the Order to the Customer, by e-mail or post, or by signing the contract in the event of a reservation directly at the premises where the Provider markets the Services.
Any Order placed on the website www.lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in effect on the website www.lesfeesdulac.com, or on any information medium of the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding and including tax.
The rates take into account any reductions that may be granted by the Service Provider on the website www.lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ or on any information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the website www.lesfeesdulac.com, in the email or in the written proposal addressed to the Customer. Beyond this period of validity, the offer is void and the Service Provider is no longer bound by the prices.
They do not include processing and management fees, which are invoiced in addition, under the conditions indicated on the website www.lesfeesdulac.com or in the information (mail, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It is to be paid when paying for the Service and appears separately on the invoice.
ARTICLE 4 – PAYMENT CONDITIONS
4.1. DEPOSIT
Amounts paid in advance are installments. They constitute an advance on the total price owed by the Customer.
A deposit corresponding to 30% of the total price of the supply of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.
it cannot be the subject of any reimbursement by the Service Provider due to a cancellation by the Customer. (except in the cases provided for in article 6.4 of these general conditions)
For accommodation: The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental)
For pitches: The balance of the stay must be paid in full on the day of arrival.
4.2. PAYMENTS
Payments made by the Customer will only be considered final after effective collection of the sums due by the Service Provider.
In the event of late payment and payment of sums owed by the Customer beyond the time limit fixed above, or after the date of payment appearing on the invoice addressed to the latter, late payment penalties calculated at the rate of 3 times the legal interest of the amount including tax of the price of the provision of the Services and a fixed indemnity of €40, will automatically and automatically be acquired by the Service Provider, without any formality or prior formal notice.
Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Service Provider would be entitled to bring, in this respect, against the Customer.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations. after formal notice remained without effect.
ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
For accommodation: Accommodation can be occupied from 4:30 p.m. on the day of arrival and must be vacated by 10:30 a.m. on the day of departure.
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental)
For pitches: The pitch may be occupied from 1 p.m. on weekdays and from 3:30 p.m. on weekends, the day of arrival and must be vacated by 12 p.m. on the day of departure.
The balance of the stay must be paid in full on the day of arrival.
The accommodations and pitches are provided for a determined number of occupants for rental and cannot under any circumstances be occupied by a greater number of people.
Accommodation and pitches will be returned in the same state of cleanliness as on delivery. Failing this, the tenant will have to pay a lump sum of €100 for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the expense of the tenant. The inventory statement at the end of the lease must be strictly identical to that at the start of the lease.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €300 is required from the Customer on the day the keys are handed over and returned to him on the day of the end of the rental, subject to any deduction of the costs of repairs.
This deposit does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CUSTOMER
No reduction will be granted in the case of a late arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of modification of the dates or the number of people, the Service Provider will endeavor to accept requests for modification of the date as far as possible within the limits of availability, and this without prejudice to any additional costs; it is in all cases a simple obligation of means, the Service Provider cannot guarantee the availability of a location or accommodation, or of another date; an additional charge may be requested in these cases.
Any request to reduce the duration of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2. INTERRUPTION
A premature departure cannot give rise to any reimbursement from the Service Provider.
6.3. CANCELATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider less than 30 days at least before the scheduled date of the reserved Rental, for any reason whatsoever except force majeure, the deposit paid for the Reservation and the balance of the stay, as defined in article 4 – CONDITIONS OF PAYMENT of these General Conditions of Sale will be automatically acquired by the Service Provider, as compensation, and cannot give rise to any reimbursement.
In all cases of cancellation, the processing and management costs (article 3) will remain acquired by the Service Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the booking of the stay will be reimbursed within 1 month .
The Service Provider cannot, however, be held to additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
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6.4.2. By way of derogation from the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the planned dates will give rise to the issuance of a credit note valid for 18 months, refundable at the end of the period of validity.
Any processing and management fees as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, travel ban, closure borders), even though the campsite is able to perform its obligation and welcome Customers, the Service Provider will issue a credit note corresponding to the sums paid by the Customer, less processing and management costs (article 3) which will remain acquired by the Service Provider. This credit note is valid for 18 months; it is refundable at the end of the validity period.
In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation (proof of address, etc.)
6.4.4. In the event of subscription, by the Customer, of a specific insurance covering the risks listed in article 6.4.2 or in article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the reimbursement. or the credit note referred to in Articles 6.4.2 or 6.4.3.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Customer hosted on a site or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
7.2.1 – Dogs: Uncategorized dogs (1 and 2) are accepted, under the responsibility of their masters. Torquatus-type collars are prohibited throughout the establishment.
They are accepted subject to the packages available from the Service Provider. The package must be taken out at the time of booking and the owner has the right to refuse to accept an animal that is not on the booking.
7.2.1 – Equidae:
Equines are accepted, under the supervision and responsibility of their guardian/owner. The latter must have with him the papers of his equine(s) and provide the name and SIRE number of the equine when booking. The equine must be up to date with vaccinations and be in good health.
The service provider reserves the right to cancel a reception of equine(s) in the event of an epidemic (RESPE alert) near or in the department of origin.
The equines must be covered by an equine guardian or equine owner civil liability insurance covering the damage that the latter could cause.
Equines are accepted subject to the packages available from the Service Provider. The package must be taken out at the time of booking and the owner has the right to refuse to accept an animal that is not on the booking. No equine will be accommodated if its guardian does not have a pitch or accommodation reservation on the same dates.
7.3. INTERNAL RULES
Rules of procedure are displayed at the entrance to the establishment and at reception. The Customer is required to read and respect it. It is available on request.
ARTICLE 8 – PROVIDER’S OBLIGATIONS – GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or execution of the Services ordered.
In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 3 days of the finding, by the Service Provider, of the defect or defect. Reimbursement will be made by crediting the Customer’s bank account or by bank check addressed to the Customer.
The Service Provider’s guarantee is limited to reimbursement of the Services actually paid for by the Customer. The Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider’s website www.lesfeesdulac.com comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, drafter of these presents, implements the processing of personal data which has the legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– the management of the relationship with its customers and prospects,
– the organization, registration and invitation to events of the Service Provider,
– the processing, execution, prospecting, production, management, follow-up of requests and customer files,
– the drafting of documents on behalf of its clients.
● Either compliance with legal and regulatory obligations when implementing processing for the purpose of:
– the prevention of money laundering and terrorist financing and the fight against corruption,
– invoicing,
– accountability.
The Service Provider only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to storage obligations or limitation periods.
In terms of preventing money laundering and terrorist financing, the data is kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospect data is kept for a period of 3 years if no participation or registration in the Service Provider’s events has taken place.
The data processed is intended for the authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have a right of access to data concerning them, rectification, interrogation, limitation, portability, ‘erasure.
The persons concerned by the processing implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.
by e-mail to the following address: E-mail address
or by post to the following address: Surname, first name Company name Postal address accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.lesfeesdulac.com is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Client) with a view to providing the Services to the Client. The Client is therefore prohibited from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, who may condition it on financial consideration.
The same applies to names, logos or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the resulting operations are governed by and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may in any case have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution.
In particular, he may have recourse to the Consumer Mediator free of charge, in accordance with Article L. 612-1 of the Consumer Code, within one year of his written complaint, the consumer, subject to the article L.152-2 of the consumer code, has the right to submit a request for amicable resolution by way of mediation, with
SAS Mediation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost
website: https://www.sasmediationsolution-conso.fr,
email: contact@sasmediationsolution-conso.fr
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:
the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
the price of the Services and related costs;
information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information relating to the terms of termination and other important contractual conditions.
The fact for a natural person (or legal entity), to order on the website www.lesfeesdulac.com or https://bookingpremium.secureholiday.net/fr/15606/ implies full and complete acceptance of these General Conditions of Sale , which is expressly recognized by the Customer, who waives, in particular, to avail himself of any contradictory document, which would be unenforceable against the Service Provider.
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